Follow 9 Solutions And Their Steps To Get Rid Of “Cannot Get Mail – The Connection To The Server Failed” Error on iOS 11/10/9/8/7/6!
Summary: We have found that there are many iOS device users complaining about the mail app error “Cannot Get Mail The connection to the server failed” when they try to send mail, or retrieve new mail particularly from Microsoft Exchange. So, in this post we are providing several solutions that will help you to fix “Cannot get mail – the connection to the server failed” error on iPhone/iPad/iPod Touch. Simply follow the solutions and steps one by one and check if problem solved.
Let Us Start With Real User Example:
Cannot get mail – the connection to the server failed
iPhone 6S+, iOS 10.3.1
I use the Outlook app as my email client (works great). I had removed the native Apple mail app, but recently I found a need for it and I want to use my icloud(dot)com email address with it, which is different from my Apple ID, but my icloud(dot)com email address is visible under my profile on icloud(dot)com. I CAN see emails to my icloud(dot)com email address under the “Mail” section on the website icloud(dot)com.
However, I cannot receive or send emails from the native Apple email app, which is set up to use my icloud.com email address. It just keeps saying, “Cannot get mail – the connection to the server failed”.
– Original Post From Apple Discussion
The error of “Cannot Get Mail The connection to the server failed” or “The mail server ‘imap(dot)gmail(dot)com’ is not responding. Verify that you have entered the correct account info in Mail settings.“, especially from Microsoft Exchange, Yahoo and Gmail. This error occur in almost all iOS devices such as iPhone X/8 Plus/8/7 Plus/7/6/6S/5S/5, etc and other iPad and iPod Touch models running on running on iOS 11/10/9/8/7/6 and so on.
So how to fix iPhone cannot get mail: The connection to the server failed?
Below, find out the solutions by yourself.
Additional Reading: 11 Solutions To Fix iPhone 8/8 Plus Keep Restarting Itself
9 Solutions To Fix iPhone, iPad, iPod Touch “Cannot Get Mail – The Connection To The Server Failed” Error
Note: These solutions is applicable to all iPhone such as iPhone X/8/8 Plus/7/7 Plus/6/6S/5/5S/4, etc and iPad and iPod touch running on iOS 11/10/9/8/7/6 or earlier. Before following any of the solution mentioned-below, it is highly recommended that you must backup everything of your iPhone, iPad, iPod touch to avoid any data loss.
Solution 1: Remove The Accounts, Re-Add Accounts And Re-enter The Password
If you have changed the password of your mail on your computer or laptop, then this error may occur when you open the mail app on iPhone or iPad. However, if you have not changed the password, even then also remove the account, re-add it and re-enter the password, may be this can help you to get rid of cannot get mail error message.
Here how to do to this:
The settings may differ from device to device as per the version of iOS.
- Go to Settings > Mail > Account.
- Tap on the account, scroll down and click on the red “Delete” button. This will remove the account.
- Next go back to the “Accounts” screen and follow the process of adding the email account (Gmail, Outlook, Yahoo, etc).
- Enter correct username and password, because many users also reported that error ‘cannot get mail’ occurs due to username or password is incorrect.
Now check, if cannot get mail problem has been solved or not.
If not then follow the next solution.
Solution 2: Change The Password of The Accounts
Another troubleshoot to fix the problem is to change the password of the mail accounts.
Here how to change password of email:
- Go to Settings > Account > Select account (yahoo, hotmail, Gmail or whatever) to access “Security and password”.
- Change the password.
- Now log-out from the email app and then login by entering the correct changed password into the email app.
Now check, if problem has been fixed or not.
If not then follow the next solution.
Solution 3: Move Mails To Different Inboxes/Temporary Folder
When you see “connection to the mail server failed”, error on your iOS device, then you can try to move mails to a temporary folder.
Simply create a new temporary folder on the server and move the emails to this folder.
Now check if your issue has been solved or not.
If you are still getting the same error message, then follow next solution.
Additional Reading: How to retrieve deleted emails from Gmail on iPhone on Windows/Mac?
Solution 4: Make Sure Your iOS Device Is Well Connected To Internet
If your iPhone or iPad is not well connected to internet then you may encounter mail server connection failed error.
Well, this is the fact that if your Wi-Fi network is not strong enough then you may get this issue. So, make sure that you device is properly connected to internet to fix iPhone cannot get mail error efficiently.
Sometimes, users forget to turn ON Wi-Fi or mobile data. Hence, you must check internet connection and make sure your iOS device is well connected to Internet.
Solution 5: Restart/Reboot Your iOS Device
This is the very easy and simple solution and you must follow it. Rebooting the device has the capability to fix various issues.
And sometimes, restarting the device removes temporary network congestion.
You know how to restart/reboot iOS device:
- Simply hold the “sleep/wake” button until the red slider appears on the screen, then swipe the red slider.
- After 10-15 seconds Switch ON the iPhone back.
Additional Reading: 9 Possible Solutions To Fix iTunes Error 4005
Solution 6: Change Microsoft Exchange Security Settings
This solution is little bit techy. You have to change the Microsoft exchange security settings to fix cannot get mail – the connection to the server failed on iPhone, iPad or iPod touch.
And for changing Microsoft exchange security settings you must have Active Directory installed on your computer. But let me tell you that there are many users who may do not even have Active directory installed on their computer. So first of all you have install Active Directory on your computer. Refer the link to install Active directory: https://www.technipages.com/windows-install-active-directory-users-and-computers
After installing the Active Directory you have to change the settings of the server to which the iOS device is try to connect to:.
Here how to do this:
- Open “Active Directory Users and Computer”, then click on “View” and then on “Advanced Features” from the top Menu.
- Right Click the mail account and select Properties.
- Select Security Tab and then click on Advanced.
- Check mark the “Include inheritable permissions from this object’s parent” box and finally click on Apply.
Solution 7: Exit Mail App Forcefully
Sometimes the mail app gets stuck because of malfunction and it may throw cannot get mail error.
Well, you can fix this by restarting the mail app.
Here how to force quit mail app:
- Press HOME button two times to bring up all operating applications.
- Look for the mail app and slide it OFF.
- Now go back to the Home screen and open the mail app again.
Now check if error ‘cannot get mail the connection to the server failed’ on iPhone or iPad has been fixed or not.
Solution 8: Other Solutions To Fix Cannot Get Mail Connection To Server Failed on iOS 11/10/9/8/7/6 and Earlier
These are easy and very minor solution but they are very effective and it might help you to fix ‘cannot get mail the connection to the server failed’ error message on iOS device running on iOS 11/10/9/8/7/6 and earlier version.
- “Turn ON Airplane mode” and then turn it OFF back again.
- Set the “Mail Days to Sync” filed to “No Limit”. This will set your mail settings to sync your messages with the server at any time as per the availability.
- Reset network setting. Open Settings > General > Reset > Reset Network Settings.
- Turn OFF iCloud and change the password of all your mail accounts.
Additional Reading: How to Unlock iPhone/iPad/iPod Passcode Without Restore
Solution 9: Fix/Repair iOS System To Get Rid of Cannot Get Mail – The Connection To The Server Failed
Sometime the problem is not with the mail app, but the problem can be caused due to iOS system errors.
So, in such problem, you can try iOS System Repair Software to fix various iOS system errors such as stuck in recovery mode, white/black screen, stuck at Apple logo, restarting problems, etc and get rid of ‘cannot get mail the connection to the server failed’ error message on iOS devices.
Here find out step by step guide: How to fix iOS system error.
So, these are all possible solutions that you can follow to solve the error of mail app “Cannot get mail – The connection to the server failed” on iPhone, iPad or iPod Touch running on iOS 11/10/9/8/7/6/ or on older version. Some solutions are easy and few little bit techy. So, follow solutions as per your understanding.
However, the best solution is the last one that recommends you to try iOS system repair – try this may be this can help you to fix the error message.