Fix "Unsupported Video Format Error"

Learn 3 Solutions To Fix And Get Rid Of Video Not Supported Error On iPhone!

Are you an iPhone user and want to fix “unsupported video format error”?

This video cannot be played because the file format is unsupported on iPhone?

iPhone display “unsupported video format null” error while playing video file?

While playing movie, does your iPhone says “Unsupported video format, This movie cannot be played because the video format is not supported”

Have you ever faced such type of problems with your iOS devices?

Well, do not worry and just read this post to fix the issue ofUnsupported Video Format Error” on iPhone, iPad or iPod Touch.

iPhone, iPad and iPod Touch is made by Apple which works on iOS operating system. iPhone has brought several unbelievable ways where users can get everything in this fast world. Means it is compatible with the current life style and you can do whatever you want to do because it is a smartphone that can really help you to dive in this competitive world.

Because of its powerful ways, users just love to have it as it has many advanced features compared to other smartphones. Though it is useful in several ways but have you ever thought what to do when you face issue with your device?

The issue can be anything whether the update error or sometimes data loss problem or many times the video available on the device does not play. Here in this article, I would like to share what to do when you get error messages while playing videos on iPhone.

iOS users many times encounter problems while playing their favorite videos on their device. It gives error message, Unsupported video format. This issue occurs due to certain problems. Generally it has seen that MOV files are not played on iPhone. Though there are several other formats which are played on iPhone but many times many video does not play and shows error.

In fact several reasons are behind such error but it is not easy to recognize for users how the actual problem occurs. Mentioned below is an instance which is reported by users on Apple Community.

Practical Scenario 1: iPhone Display Unsupported Video Format Error

Videos SHOT WITH iPhone “Unsupported Video Format”

Why are many of the videos that were shot on my iPhone suddenly unsupported? I haven’t edited these in any way. The only change has been my “upgrading” to iCloud Photos.

Anyone know what might be going on here?

– Original Post From Apple Discussion

Let us imagine another practical scenario!

Practical Scenario 2: Video Recorded On iPhone 6S Is Not Playable

“I recorded a few videos on my iPhone 6s that’s running on iOS 10.2.1. However, only one video is playing as expected whereas rest of the videos show an error message that reads- Unsupported Video Format – This movie cannot be played because the video format is not supported”

Generally users of iOS get such error messages very often. Many times your favorite video is played but only audio is heard and sometimes vice-versa. This may really make you think of how to solve such problem because if it is not fixed immediately then you cannot watch your favorite videos on your iPhone.

But now you don’t need to worry as I have already stated above that here you will get the solution to fix the error. But before that let us know what are the common causes that are responsible for ‘video format not supported’ or ‘error source not supported on iPhone’.

Causes Responsible For Video Format Not Supported Error On iPhone

Well the exact cause of the error cannot be depend on a particular reason but there are some reasons which can make your video not playable on iPhone. They include:

  • When video file is downloaded from untrusted source.
  • While transfer of files, device turns off.
  • Due to third party camera applications to record videos.
  • Import operation is broken on.
  • Video file is not downloaded completely because of slow internet connection.
  • Sometimes the videos are damaged and so it won’t play.

All these are the reasons behind video won’t play error on iPhone.

But now the question is – how to fix “unsupported video format” error on iPhone?

Well, there are solutions available that can be followed to troubleshoot unsupported video format error on iPhone/iPad/iPod touch and sort out the problem. But before going for any solution, it is recommended to transfer all your video files to other iPhone just to check whether the video is playing there or not.

Methods To Follow To Fix “Unsupported Video Format Error” on iPhone

Note: The same methods can be applied to fix unsupported video format issue on iPad and iPod Touch as well.

Method 1: Restart Your iPhone To Fix Unsupported Video Format Error

First close all the applications that are running on the background of your device. Then restart your device after completely closing all the apps.

Once, your device gets restarted, now play the videos normally and wait if they play. Still if it shows error then make sure that the video file is damaged. So move forward and go through the next step that would definitely help you to fix the error of your iOS device and your video files will play.

Method 2: Go With The Conversion Process To Solve Video Format Not Supported Error

This process is stated so that if you are unable to play your MOV files on your iPhone then converting the file to other media file format can help to play that video. Many programs are available which can do this process but here recommended to be aware of any fake program. If third party program is fake then it can further damage the file. So check everything before converting. And believe me this process has shown positive results in some cases.

Actually those videos which are not from iTunes store, they might not play on iPhone, iPad or in iPod touch. So, it’s better to convert those videos to portable format using iTunes. This can make the video compatible to play. Follow the link below:


Method 3: Repair iPhone MOV Files To Solve Video Format Not Supported Issue

In method 3, I have mentioned that if your MOV files are damaged then it won’t play on your iPhone.

So, if you are sure that your MOV video files are damaged or corrupted, then you can use any reliable third-party MOV repair tool. Here I would recommend you to use this professional MOV File Repair Tool. This will fix the MOV files and video files that are recorded on your iPhone but not able to play on iPhone.

I have recommended the third-party tool because there is no such video repair solutions in your iPhone that can help you in to repair your damaged or corrupted iPhone videos. So, this is the ultimate tool that can help you to get out of this problem.


So, this specific post states about the error message that iOS users get. This error occurs while they want to play their favorite videos on their iPhone. Maximum time this error occurs because the video is not compatible. It means that the video is not downloaded from iTunes and this is one of the reasons behind it.

However here every possible ways are mentioned to help you and to get you out from such critical situation. This condition can occur to anyone and any can prefer this article to move further to deal with unsupported video format error on iPhone.

Here’s How To Fix "Unsupported Video Format Error" On iPhone?
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Here’s How To Fix "Unsupported Video Format Error" On iPhone?
Solution of how to fix "unsupported video format error"that occurs in many iPhone while watching video on devices. Best way to fix the iPhone error.
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iOS Device Recovery
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Here’s How To Fix “Unsupported Video Format Error” On iPhone?